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Privacy Policy

Privacy Policy

This Privacy Policy explains how Heritage Trails processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tours in Malaysia.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01 · Purpose

Why We Use Data

We process personal data to respond to inquiries, manage date and group requests, collect dietary information, confirm venue availability, arrange routes and tastings, process booking payments, coordinate meeting-point check-ins, and deliver guided tasting walks. We also use data to communicate with you, maintain records, improve website performance, prevent misuse, and meet legal, accounting, and security obligations.

Processing is limited to operational, administrative, and compliance needs.
02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, booking and communication service providers, website hosting and technical support providers, and other vendors who assist with operating the business. Where a tasting venue, market operator, or similar third party must confirm availability or coordinate a booking, we may share limited details necessary for that purpose.

Service providers receive only the information needed to perform their tasks.
03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our business, guests, or others.

Disclosure is limited to situations with a lawful basis or a clear operational need.

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer justified. You may also object to certain processing or ask us to limit use in appropriate circumstances.

Available rights may vary depending on the nature of the request and applicable law.

To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for reasonable verification information before responding, and we will handle requests in line with applicable legal requirements and operational needs.

We may need information to verify identity before acting on a request.

We keep personal data only for as long as needed for the booking, service, accounting, dispute-handling, security, or legal purposes for which it was collected. When data is no longer required, we delete it, anonymize it, or retain it only where the law requires continued storage.

Retention depends on the purpose of collection and any legal recordkeeping duty.

If we make material changes to this Privacy Policy, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this notice when our practices, services, or legal obligations change.
01

Data We Collect

We may process identification and contact details, booking and group request information, dietary preferences or restrictions you choose to provide, communication records, payment-related information, and technical data such as device, browser, and usage details. Where needed for a private culinary route or guided tasting experience, we may also process meeting-point, route, language, and scheduling information.

The categories collected depend on booking, inquiry, and website use.
02

How We Collect Data

We collect personal data directly from you when you submit an inquiry, request a date or group arrangement, provide dietary information, make a booking, or communicate with us. We also receive data from payment and service providers involved in processing a booking, and we may generate limited technical data through your use of the website.

Information comes from users, booking steps, and basic site analytics.
03

Cookies We Use

Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site performance and usage patterns. Cookies are used in a limited way and are not intended to identify you beyond what is needed for the stated purposes.

We use only standard cookie categories for operation, preferences, and analytics.
04

Cookie Controls

You may manage cookies through your browser settings and, where available, any cookie controls shown on the site. Essential cookies may still be used to support basic operation, security, and form handling. If you disable certain cookies, some features may not work as intended.

Browser settings can limit non-essential cookies, but some site functions may be affected.

Contact Information

Privacy email
contact@doordiarypie.click
Telephone
+60 12-636 7575
Mailing address
2, Jalan Jambu, 31400 Ipoh, Perak
Privacy contact

Use the contact details below for privacy questions, access requests, or correction requests.

Contact Page